Giving people the confidence and skills to use digital at work. We talk to your colleagues about their experiences, assess confidence and gaps in their knowledge. We identify common needs within your organisation. Good customer service starts online, helping users to find the information and get the answers they need, quickly. Action plan learning unlocks new skills and energy in call ce.

Ideas and practical help to use digital and social media in the public sector. Social media makes it possible to do these sorts of things in new ways, getting new communities involved, making bureaucracies more human, friendly and responsive to feedback, and maybe even saving money.

Digital engagement for people with more sense than money. Websites and intranets that work for users. Simple, cost-effective digital platforms to help your team communicate effectively. Confidence engaging in social media. Training and support to build confidence and capacity to engage online effectively. Help for practitioners and leaders. Consultancy and facilitation to help teams set goals and run better digital campaigns.

My family enjoys trains, apps and adventure. In Episode 1, this led us to a half term adventure with The Traindomiser. An app we made to help us pick a random UK destination and tell us how to get there by train. We had a good time, via Wellingborough, Ingatestone, Aldershot and Southend.

Tracks See topics for the 12 tracks. Call for speakers Share your story. Social events Excellent networking opportunities. Practical info Dates, venue, hotels and travel advice. Partners Support our great partners. Boye conferences World-class conferences since 2005.

Thoughts on managing public sector websites in the UK, writing in plain English and exploring social media. Wednesday, 8 January 2014. Blogging, evidence and the Mastermind principle. I had a bit of a crisis of confidence recently. One of my team was lambasting a blog we both read, because of the lack of references and evidence for the assertions. By katerha, on Flickr. My other recent crisis was about design. I was worrying that people would judge my professional skills.